Worten Los Realejos

Do not ever buy from Worten!!! November 2021 I purchased a Candy brand dryer from Worten. Less than a month later the door fell off for no fault of my own. It was later determined to be a manufacturing fault: fastening screws were not inserted as they should have been. When the door fell off, the water tank broke in the process, rendering the machine useless. I immediately sent an email to Worten to which I never received a reply. Next, I called telephone support. They insisted that I needed to go to a physical Worten store to get help, even though I ordered the machine online and was suffering from a broken foot at the time and was unable to drive or walk. They simply did not care. A friend took me and my broken foot to the Worten store in Los Realejos. At the store they told me they could not help and gave me a phone number to call the manufacturer. Why phone support could not have given me the number over the phone and instead made a handicapped person with a broken foot go to the store is a mystery. I explained to the store worker that I wanted to exchange the machine for a new one since it broke less than a month after receiving it. Worten told me that the technician and only the technician could determine this. The technician however told me that Worten and only Worten could decide this. Don’t you love it when Seller and Manufacturer play responsibility ping pong and you, the consumer, get caught in between? The technician came to my place and determined that - surprise, surprise - the door had indeed fallen off and had broken the water tank in the process rendering the machine useless. The technician further concluded that it was indeed a manufacturing fault. He said that he had instructions to repair the machine and would order the spare parts. He also said that this was Worten’s not his decision. It is now February. Six weeks later. After all this time and countless phone calls the machine still has not been repaired. At this point I am giving up. I am totally fed-up with both Worten and Candy who clearly do not care one iota about their customers. This means that I will need to write off the purchase price of the machine ( approx. €300) and scrap it. I will buy a new dryer from a different store and manufacturer. Never again Worten! Never again Candy / Hoover Worst customer support ever!

I would just like to say how helpful and professional the staff are there especially Tamara

It was a bit crowded due to the black friday sales, but the staff was friendly and helpful. Thanks especially to Jacob and Betsi.

Sampler shop but they still have everything you need

Excellent staff and customer's service

En enero y por reyes compramos un procesador de alimentos BECKEN BFP-400 y por un poco mas le añadimos 5 años de garantía. Hoy 4 meses después he tenido que llevar la pieza de la batidora por que con solo 5 o 6 usos, (no se le ha puesto hielo ni nada muy solido) se ha empezado a estallar y romper, he de decir que esta hecho de un plástico de muy mala calidad, algo que no sabíamos, pero como cuando lo compre, la chica que me atendió me dijo lo de los 5 años de garantía y que cualquier problema podría llevarlo y cambiarlo, entonces contento con la oferta lo contrate en su momento. Yo solo quería que me cambiaran esa pieza pero según ellos la garantía solo cubre roturas por ejemplo si deja de funcionar el motor o cosas asi......me quede como? entonces el plástico de mie...... no lo cubre pero el motor si? eso es algo que no me dijeron cuando contrate los 5 años, hoy he mirado otras paginas web del producto y parece que mas gente tiene ese problema del plastico por su baja calidad, me parece una estafa de las grandes, para que quiero 5 años de garantia si no cubre eso? le digo no entiendo como cubre el motor o lo que es la maquinaria y no cubre el plástico, me dice puedo mandar a pedir un recambio pero te costaría 20 euros el envió. Yo muy educadamente sali, pero no pienso dejarlo asi......

Que bien una tienda worten en los realejos ,no sabia que habia una👍👏,Entre a mirar lo que habia y vi un articulo que buscaba, lo tenian ,le pregunte a la empleada por el articulo si ,era para lo que yo estaba buscando era un adaptador para ordenador con conexion .....etcLa empleada muy amable me dice que si sirve para lo que buscas ,- la empleada me dijo asi;- si sirve es para lo que usted ,esta buscado ,pero con su cable del movil y su movil no hace falta que lo compres🙄,me quede asi😱😱,que fuerte que vendedora es esta😂 ,no quiere vender ,o son las tipicas si te ven bien ,vestida te atiende ,y si te ven mal trajeada no .Yo sali anonadada no me vendio el articulo es de chiste 😂🤣.y flipante y lo siguiente

Pésimo atendimiento en la tienda de los Realejos hoy miércoles 10 de septiembre. Fuimos a la tienda del Alcampo la Villa y nos lo resolvieron de manera muy rápida y amable. No volveremos.